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To enable the send to Voice Mail feature on the extension button you have to make a dialplan like this: Where are defined your extensions the users must have 'mailbox' parameter in the conf file or be the same as user name/number [extension] host=dynamic qualify=no notransfer=no username=extension secret=xxxxxxxxxx type=friend auth=md5 context=your extensions context dtmfmode=rfc2833 callerid=name <extension> mailbox=extension@your voicemail context disallow=all allow=gsm deny=0.0.0.0/0.0.0.0 permit=192.168.1.0/255.255.255.0 in your extension.conf exten => _3XXX,1,Voicemail(${EXTEN:1}) exten => _3XXX,2,Hangup() The 3 prefix (or what you need) must pe placed in the VoiceMail phone setting in the field "Send to VM prefix", then press the apply button to save the changes. To send an active call directly to the user voice mail press the button  on the Extension Button  See also how to configure your Voice Mail ...
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